Privacy and Cookie Policy

Last updated: 10^th of June 2025
At Albatross Healthcare Ltd, we’re committed to protecting your privacy and handling your personal data with care, transparency, and respect. This policy explains how we collect, use, store, and share your personal information, as well as how we use cookies on our website.
By using our website or submitting your information to us, you agree to the terms set out in this Privacy and Cookie Policy. If you do not agree, please refrain from using our services or accessing our website.

1. About Us
Albatross Healthcare Ltd is a limited company registered in England and Wales (Company No. 12734988), with a registered address at 101 Woodpecker Way, Shepshed, Loughborough LE12 9WF.
We are authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number 1024739.
For any questions about this policy or your data, contact our Data Protection Officer at:

• Email: info@albatrosshealthcare.co.uk
• Post: 101 Woodpecker Way, Shepshed, Loughborough LE12 9WF
• Phone: 02045772274

2. What This Policy Covers
This policy applies to all visitors and users of our website, as well as to individuals whose personal data we process as part of our services. It does not apply to third-party websites you may link to from ours—we recommend reviewing their privacy notices separately.

3. Your Rights
Under UK data protection law (including the UK GDPR), you have the right to:

• Be informed about how we use your personal data.
• Access the personal data we hold about you.
• Correct inaccuracies in your data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to how we use your data.
• Request a copy of your data in a portable format.
• Challenge decisions made using automated decision-making or profiling.

To exercise any of these rights, contact us at info@albatrosshealthcare.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

4. The Data We Collect
Depending on how you interact with us, we may collect the following:

• Identity and contact details (e.g. name, email, phone number)
• Demographic data (e.g. address, postcode)
• Professional or business information (e.g. firm name, regulated status)
• Technical data (e.g. IP address, browser type, device type)
• Usage data (e.g. browsing history, referring/exit pages)
• Preferences and marketing opt-ins

5. How We Use Your Data
We use your personal data:

• To provide our services, advice, and product recommendations.
• To manage your account and respond to your queries.
• To personalise your experience across our website and communications.
• For regulatory and compliance purposes.
• To send marketing communications (with your consent or as permitted by law).
• For analytics, service improvement, and business operations.

We never sell your data. Marketing messages are optional, and you can opt out at any time.

6. Data Retention
We retain personal data only as long as necessary for the purposes we collected it for, including to comply with legal and regulatory obligations. When no longer needed, your data will be securely deleted or anonymised.

7. Data Security
We take data security seriously. Measures include:

• Data encryption (in transit and at rest)
• Secure servers and firewalls
• Regular security reviews and software updates
• Strict access controls and staff training

8. Sharing Your Data
We may share your data with:

• Insurers, underwriters, and service providers to process your applications or manage policies.
• FCA or other regulators where legally required.
• External consultants (e.g. compliance, legal, IT) under contract and confidentiality.
• Third-party platforms (e.g. CRM, email software) used in service delivery.

We ensure all third parties meet strict data protection standards.

9. International Transfers
If we transfer data outside the UK or EEA, we ensure equivalent protections are in place (e.g. adequacy decisions or standard contractual clauses).

10. Cookies
We use cookies and similar technologies on our website to:

• Ensure the site functions correctly
• Analyse traffic and usage patterns
• Improve user experience
• Support marketing activities (with your consent)

Types of Cookies We Use:
You can manage your cookie preferences via your browser settings or through our cookie pop-up banner.

11. Managing Cookies
Most browsers let you refuse or delete cookies. Doing so may affect website functionality. For guidance, see your browser’s help section.

12. Accessing Your Data
To request a copy of your data or make a data-related request, email us at: info@albatrosshealthcare.co.uk

13. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. The latest version will always be available on our website and will indicate the effective date. We encourage you to review it regularly.