Last updated: January 2026
1. Who we are
Albatross Healthcare Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 12734988) and authorised and regulated by the Financial Conduct Authority (FCA No. 1024739). Our registered office is 101 Woodpecker Way, Shepshed, LE12 9WF.
We are the data controller for personal data collected through this website and in the course of providing our services.
For data protection queries, contact us at: [email protected]
2. What personal data we collect
We may collect the following categories of personal data:
Contact and identity data
- Name, title, date of birth
- Email address, telephone number, postal address
- Nationality and country of residence
Financial data
- Information relevant to assessing your insurance needs
- Payment information for policy premiums (processed securely by our insurer partners)
Health and medical data (special category)
- Medical history, current medications, and health conditions disclosed during the fact-find process
- Claims information where you or a family member makes a claim
Technical data
- IP address, browser type and version, device information
- Pages visited, time spent on site, referral source
Communications data
- Records of correspondence via email, WhatsApp, or telephone
3. How we collect your data
- Directly from you when you contact us, complete a form, or provide information during our advisory process
- From insurers and third parties where you have authorised them to share your data with us
- Automatically through cookies and similar tracking technologies when you use our website
4. Why we process your data and our legal basis
We process your personal data for the following purposes:
- To provide our services (contractual necessity) - advising on and arranging international private medical insurance on your behalf
- To comply with legal obligations - FCA regulatory requirements, anti-money laundering checks, record-keeping obligations
- Legitimate interests - responding to enquiries, improving our services, maintaining business records
- Explicit consent - processing special category health data; sending marketing communications where required
We process health and medical data under Article 9(2)(a) GDPR (explicit consent) and where necessary for the provision of health insurance services.
5. Who we share your data with
We share your personal data only where necessary:
- Insurers - to obtain quotations and arrange policies on your behalf (Bupa Global, April International, Cigna, AXA Global, Now Health, IMG, and others)
- Service providers - CRM, email, and communication platforms used to manage our business (under data processing agreements)
- Regulators and legal authorities - where required by law, including the FCA and HMRC
We do not sell your personal data. We do not share your data for third-party marketing purposes.
6. International transfers
Some of our insurer partners and service providers operate internationally. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions).
7. How long we keep your data
- Client records (including policy and claims data): 7 years from the end of the client relationship, in accordance with FCA requirements
- Enquiry records where no policy was arranged: 2 years
- Marketing preferences: until you withdraw consent
- Website analytics data: 26 months
8. Your rights
Under UK GDPR, you have the following rights:
- Right of access - to request a copy of the personal data we hold about you
- Right to rectification - to request correction of inaccurate data
- Right to erasure - to request deletion of your data in certain circumstances
- Right to restriction - to request we restrict processing in certain circumstances
- Right to data portability - to receive your data in a structured, machine-readable format
- Right to object - to object to processing based on legitimate interests
- Right to withdraw consent - at any time where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk
9. Cookies
We use cookies and similar technologies on this website. For full details, see our Cookie Policy.
10. Changes to this policy
We may update this privacy policy from time to time. We will notify clients of material changes. The current version is always available at this page.
11. Contact
For any privacy-related queries: [email protected]
Albatross Healthcare Ltd, FCA No. 1024739, Company No. 12734988
Registered office: 101 Woodpecker Way, Shepshed, LE12 9WF